top of page

Privacy Policy

This Website Privacy Policy (“Privacy Policy”) explains how Shanghai Express Inc. (“Shanghai Express”, “we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when you visit shanghaiexpress.ca (the “Website”) or contact us through the Website.

If we provide translations of this Privacy Policy for convenience and there is any difference between the translations and the English version, the English version will apply.

This Privacy Policy applies to the Website pages that link to this Privacy Policy. It does not apply to third-party websites or services that may be linked from our Website.

1) Who we are (Data Controller)

Shanghai Express Inc.
Address: Unit 6, 13511 Crestwood Place, Richmond, BC V6V 2E9, Canada
Customer Service (Tracking): +1 604-259-0888
Email: info@shanghaiexpress.ca

2) What personal information we collect

We may collect the following personal information depending on how you use our Website:

A. Information you provide directly

  • Name, company name (if applicable)

  • Email address, phone number

  • Pickup/delivery address details you submit

  • Shipment details you submit (e.g., parcel description, weight/dimensions, tracking numbers, invoices/packing list if provided)

  • Messages and inquiry content (from contact forms or email)

B. Information collected automatically when you use the Website

  • IP address, device type, browser type

  • Pages you visit, date/time of access, referring/exit pages

  • General technical logs used for security and basic operations

Note: Please avoid sending sensitive personal information through the Website unless it is required for a service you have requested.

3) How we use personal information

We use personal information to:

  • Respond to inquiries and provide customer support

  • Provide quotes and service information

  • Coordinate logistics services you request (e.g., receiving, warehousing, packing, shipping coordination)

  • Communicate shipment or service updates when you request them

  • Operate, maintain, and secure the Website

  • Comply with legal and regulatory requirements

We may also de-identify and aggregate information for internal reporting and service improvement.

4) Cookies and similar technologies

We may use essential cookies that help the Website function properly (for example, basic site preferences).

Based on the information you provided, we do not use advertising cookies or behavioural tracking technologies (such as marketing pixels).

You can manage cookies through your browser settings. If you disable cookies, some Website features may not work as intended.

5) Analytics and advertising

Based on the information you provided, we do not use marketing/advertising tracking (such as Meta Pixel) and do not run behavioural advertising from this Website.

If we add analytics tools in the future, we will update this Privacy Policy and (where required) present a cookie notice/choices.

6) How we share personal information

We do not sell personal information.

We may share personal information only as needed to deliver services you request, including with:

  • Logistics partners (carriers, couriers, warehouses, customs brokers/agents) where applicable

  • IT and hosting providers that support our Website and communications

  • Professional advisors (legal/accounting) when necessary

  • Government or law-enforcement authorities where required by law, court order, or to protect rights and safety

When we share personal information, we limit it to what is necessary and expect recipients to handle it securely.

7) International transfers

Freight forwarding and cross-border shipping may involve service providers located in other countries. Your personal information may be processed or stored outside your country of residence, where privacy laws may differ.

We take reasonable steps to ensure appropriate safeguards are in place when personal information is handled by service providers.

8) Data retention

We retain personal information only as long as necessary to:

  • respond to inquiries and provide services,

  • maintain business and transaction records, and

  • comply with legal, tax, and regulatory obligations.

When information is no longer needed, we will securely delete or de-identify it in accordance with our retention practices.

9) Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no online system is 100% secure.

10) Your rights and choices

Depending on your jurisdiction, you may have the right to:

  • request access to your personal information,

  • request correction of inaccurate information, and

  • withdraw consent where processing is based on consent.

To make a request, contact us at info@shanghaiexpress.ca. We may need to verify your identity before responding.

11) Data breach notification

If a breach occurs involving personal information and we are required to provide notice under applicable law, we will take reasonable steps to mitigate risks and provide notifications to affected individuals and/or regulators as required.

12) Children

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate steps.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective date.” Changes generally apply to information collected after the updated policy becomes effective unless required otherwise by law.

Contact us

Shanghai Express Inc.
Address: Unit 6, 13511 Crestwood Place, Richmond, BC V6V 2E9, Canada
Customer Service (Tracking): +1 604-259-0888
Email: info@shanghaiexpress.ca

bottom of page